Cancellation Avoidance Tools
Stay Ahead of Renewals. Help Prevent Cancellations
Cancellation Avoidance Tools from IPFS
Managing premium finance accounts requires visibility into upcoming renewals and payment activity. IPFS offers a variety of tools that help you stay informed, take action sooner, and better serve your clients.
Effective account management starts with visibility.
IPFS offers multiple tools to help identify accounts that may require attention before they become cancellation issues.
Web Alerts
Subscribe to automated reports delivered directly to your inbox so you can monitor key account activity without manually generating reports.
Available web alerts include:
Pending Renewals (Individual): Coming Soon
Pending Renewals (All)
Missing Policy Numbers
Non-Sufficient Funds
Outstanding Account
Balances
Return Credit Received
AutoPay ACH Consent
Pending Cancellations
Reporting
The IPFS Client Portal includes a reporting library that helps account administrators monitor activity and identify accounts that may require attention. Reports can be generated on demand or scheduled for delivery.
Popular reports include:
Account Status
AutoPay ACH Consent
Cancelled Accounts with Balance Due
Daily Production
eSign
Entity Funding
Funding
Missing Policy Numbers
Non-Sufficient Funds
Outstanding Account
Balance
Pending Cancellations
Pending Renewals (Individual): Coming Soon
Pending Renewals (All)
Payment Due Date
Production Breakdown
Quote List
Return Credit Received
The Hold Button
Need more time to work with an insured before cancellation activity progresses?
The Hold Button allows authorized users to place a temporary hold on eligible cancellation processing, providing additional time to resolve payment issues and retain business.
Benefits:
May Help Prevent Avoidable Cancellations
Allows Additional Time to Work with Insureds
Supports Account Retention Efforts
Available Directly Within the IPFS Client Portal
IPFS Connect® Mobile App
IPFS Connect provides agents and insureds with convenient digital access to premium finance account information.
Through IPFS Connect, insureds can:
Access Account Information
Review Payment Schedules
View Account Details
Make Payments
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Text Alerts
Stay informed wherever you are.
Text Alerts allow insureds to receive important account notifications on their mobile devices, helping them stay informed about upcoming payment activity.
Payment Coupons
Give insureds another convenient way to make payments and stay current on their accounts.
Payment coupons provide a convenient payment option for insureds who prefer traditional payment methods while helping reduce missed payments.
A Complete Client Portal Experience
The IPFS Client Portal gives agencies and insureds access to account information, activity monitoring, and servicing tools designed to support retention and operational efficiency.
Whether you’re monitoring renewals, tracking cancellation activity, subscribing to automated alerts, or providing insureds with payment options, IPFS offers tools that support account retention and day-to-day servicing.
Frequently Asked Questions
What tools does IPFS offer to help prevent cancellations?
IPFS provides several tools designed to help agencies identify and address potential issues before they become cancellations, including:
- Web Alerts
- Client Portal Reporting
- Hold Button
- IPFS Connect Mobile App
- Payment Coupons
Together, these tools help agencies monitor renewal activity, identify potential issues earlier, communicate with insureds, and support account retention.
What is the difference between Pending Renewals (Individual) and Pending Renewals (All) web alert and reporting?
Pending Renewals (All) provides renewal activity across the agency. Pending Renewals (Individual) provides renewal activity for premium finance agreements prepared by the signed-in user.
What is the difference between a Web Alert and a Report?
Web Alerts automatically deliver selected reports by email on a recurring schedule. Reports can also be generated on demand from the Reporting tab within the IPFS Client Portal.
Which cancellation avoidance tools should I use first?
That depends on your workflow:
- Web Alerts are ideal for automated monitoring.
- Reporting is best for on-demand visibility and analysis.
- Text Alerts help keep users informed in real time.
- Hold Button can provide additional time when account intervention is needed.
- IPFS Connect and Payment Coupons help insureds stay engaged and make payments more easily.
Many agencies use several of these tools together as part of their account retention and servicing strategy.
How can IPFS help me reduce cancellations?
IPFS provides automated alerts, reporting, account visibility tools, and payment resources that help agencies identify issues earlier, communicate with insureds more effectively, and support account retention.